Fewer disputes start with a clearer statement
Vero puts itemized receipts inside your banking app, so cardholders can see exactly what they bought. When a charge makes sense, they don’t call you about it.
On the statement today
With Vero
- Cold brew, 16oz$5.75
- Sourdough loaf$8.50
- Olive oil, 500ml$21.00
- Parmigiano Reggiano$18.40
- + 6 more items, tax and tip$30.47
The dispute problem
Most disputes start with confusion, not crime
Friendly fraud costs the payments industry an estimated $132 billion a year, and it accounts for up to three quarters of every chargeback a cardholder files. A large share of it is not theft at all — it is a person looking at an unreadable line on a statement and picking the only button their banking app offers them.
of chargebacks begin with a transaction the cardholder simply did not recognize — not with an actual fraudster.
of cardholders who have filed a dispute say at least one of them was over a charge they could not place.
of issuers say rising cardholder awareness of the dispute process is what is driving their chargeback volume.
of US card spend was disputed and charged back in 2025, and global chargeback volume is forecast to grow 37% by 2029.
Three out of four cardholders never contact the merchant first — they call you. Each of those disputes costs a US financial institution roughly $9 to $10 in labor, technology and compliance just to process, before a single cent is written off. An itemized receipt in the app answers the question before the call is placed.
Sources
- Mastercard & Javelin, Chargebacks: The case for coordination (2026)
- Visa, on friendly fraud as a share of cardholder-filed chargebacks
- Chargebacks911, Cardholder Dispute Index
- Per-dispute processing cost for US financial institutions from published 2025 chargeback cost benchmarks ($9.08–$10.32).
Benefits
What Vero gives your bank
Financial clarity for cardholders, and a smaller dispute queue for you.
Fewer friendly-fraud disputes
Cardholders who can see what they bought stop filing chargebacks against charges they made themselves.
Lower call center volume
The most common dispute call is “what is this charge?” The app answers it, so the call never happens.
Evidence when a dispute is real
Every receipt is itemized and tied to the transaction, so your team resolves the case with facts rather than a merchant descriptor.
You deliver it, you can’t read it
Receipts are end-to-end encrypted to the cardholder’s device. You route them without ever holding their purchase data.
A drop-in API
Register cardholder keys, fetch receipts by transaction. No change to your ledger, your card rails or your dispute flow.
A reason to open the app
Itemized transaction history is the feature customers ask for and rarely get. It is engagement you already have the data path for.
Run a pilot on your own dispute data
Bring a slice of your cardholder base onto Vero and measure what happens to your dispute rate. Our beta is free for card issuers.
Free during beta · No change to your card rails · Receipts encrypted end to end